Coordination of Patient Care 2 CME Credits | MPM Price $40.00 | Begin |
| Medical care can be a complex process, whether inpatient or outpatient, requiring the transfer of patient information from one care site or department to another on a frequent basis. When physicians do not take steps to coordinate the transfer of information, these "hand-offs" of patient care become magnets for error and risk. This course discusses methods for coordinating patient care, highlighting systems approaches to preventing loss of information that can endanger patients and increase risk. | |
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Documentation Makes the Difference 2 CME Credits | MPM Price $40.00 | Begin |
| Meeting the standard of care may not be protection enough should a liability claim result. Proper documentation-of the patient's condition, history, and consent as well as the treatment path and its rationale, for example-can help clinicians successfully defend a malpractice suit or even avoid one at all. This course discusses several steps that can be taken to improve documentation practices and ensure a complete medical record, and illustrates the effect that documentation can have on malpractice cases. | |
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Informed Consent: A Medicolegal Case Study 2 CME Credits | MPM Price $40.00 | Begin |
| Although it is a critical part of medical care, informed consent is one of the most complex and least understood concepts in health care. This course discusses the concepts of informed consent - the underlying legal principles, the elements of the consent process, and the information needed to make consent informed. These concepts are applied to a real-world case involving a breast cancer diagnosis to highlight how informed consent can be interpreted differently in a courtroom than in a doctor's office. | |
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Office-Based Risk 2 CME Credits | MPM Price $40.00 | Begin |
| Teaching tools designed to help learners use a systematic approach to error reduction have been mostly aimed at inpatient facilities, where errors are more likely to be a matter of life and death. However, offices and other outpatient facilities have their own special challenges, requiring specific strategies for error reduction. This course discusses such risks and strategies, emphasizing how office care relies on clinical judgment and on building strong relationships with patients through good communication, and explains how systems approaches can eliminate obstacles that would otherwise hinder clinical judgment and communication. | |
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Reporting Errors: Learning from Experience 2 CME Credits | MPM Price $40.00 | Begin |
| With the advent of the Patient Safety movement, the health care industry is moving toward the view that errors and adverse events are caused not by individual failings but by flawed systems. To correct these systems, institutions and practices need to gather information on the systems failures: the errors. However, clinicians are often reluctant to report such errors. This course discusses the role that error reporting plays in identifying and fixing flawed systems, and shares ways - such as organizational commitment to nonpunitive reactions, easy-to-use systems for error reporting, and drawing a connection between reported errors and improved systems - to overcome clinician reluctance to report errors. | |
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Resident Supervision 2 CME Credits | MPM Price $40.00 | Begin |
| For attending physicians, supervising resident physicians is a balancing act between oversight and autonomy, helping the residents gain necessary clinical, communication, and teamwork skills while keeping the safety of the patient at the forefront of care. Each clinical situation is unique and each attending-resident relationship is unique. This course uses our new learner-centric design to address critical elements of resident supervision, including basic communication and teamwork concepts, effective handoffs, and clinical oversight. The Practicum section tests learners' ability to apply these lessons in clinical scenarios. | |
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Risk Management Basics: Protection and Pitfalls 2 CME Credits | MPM Price $40.00 | Begin |
Risk Management Basics: Protection and Pitfalls discusses the basic liability risks associated with the practice of medicine and highlights steps physicians can take to reduce those risks. - Describes the malpractice liabilities that exist within the patient care process.
- Lists the most frequently named specialties and the allegations most often made in malpractice cases.
- Describes how organizational systems help patient safety.
- Lists areas of risk management concern.
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SBAR+R: Structuring Communication in Health Care 2 CME Credits | MPM Price $25.00 | Begin |
| How we as health care workers obtain, organize, and relay information impacts our capability to provide safe, comprehensive care for our patients. Very few industries have such a dependence upon clear and accurate communication. Those that do, such as the airlines, NASA, and the nuclear power industry, long ago adopted strategies to safeguard against the potential for tragic mistakes due to faulty communication. In this course, you will learn about one of these strategies: structured communication using the SBAR+R method. Learning and using SBAR+R will help you avoid unnecessary errors by enhancing the effective transmission of timely and vital information among you and every member of your health care team. | |
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The Disclosure of Unanticipated Outcomes 2 CME Credits | MPM Price $40.00 | Begin |
| As the health care industry view of errors evolves from individual responsibility to a systems approach, the view of disclosing such errors is also changing. The old view that admitting an error to a patient was a sure ticket to a malpractice suit is being replaced, as research shows that patients may favor physicians who are honest with them about mistakes. This course places error disclosure in the context of these changing views, discussing the recommendations of professional organizations and the attitudes of patients and clinicians, and developing strategies to help navigate the ambiguities of disclosure. | |
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The Risk of Poor Communications 2 CME Credits | MPM Price $40.00 | Begin |
| Communication - among clinicians and with patients - is critical to good health care, but many clinicians underestimate its importance. This course discusses the many different kinds of communication that clinicians use to provide, highlights the risks that poor communication poses to patients, and outlines ways to reduce or eliminate poor communication practices. | |
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The Telephone in Clinical Practice 2 CME Credits | MPM Price $40.00 | Begin |
| The telephone is a major point of contact for office-based practices some of whom may handle as much as 30 percent of their patient interactions over the telephone. This course uses audio clips to illustrate effective telephone communication techniques and encourages providers to create protocols indicating where calls should be directed based on their seriousness. The importance of telephone triage is also discussed, along with the need to employ clinicians who are qualified to perform such triage. | |
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